In June 2023, the Phoenix City Council approved a series of water rate increases to be implemented over an 18-month period. These adjustments aim to address rising operational costs and encourage water conservation amid ongoing drought conditions.
October 1, 2023: 6.5% increase
March 1, 2024: 6.5% increase
March 1, 2025: 13% increase
Cumulatively, these adjustments represent a 26% increase in water rates over the specified period.
The Water Services Department has experienced significant cost increases:
Raw water: 35% increase
Electricity: 12% increase
Chemicals: 136% increase
Personnel: 38% increase
These rising expenses necessitate adjustments to maintain and improve water infrastructure.
With the Colorado River facing unprecedented drought conditions, Phoenix has declared a Stage 1 Water Alert. The rate increases are part of broader efforts to promote water conservation and ensure sustainable water supply for the future.
For the average residential customer, the rate increases translate to:
October 2023: Approximately $2.08 more per month
March 2024: Approximately $1.58 more per month
March 2025: Approximately $3.36 more per monthAxios
These estimates are based on average household water usage.
To further encourage conservation, the city has adjusted the water allowance included in the base service charge:
October through May: Reduced from 4,488 gallons (6 units) to 3,740 gallons (5 units)
June through September: Reduced from 7,480 gallons (10 units) to 5,984 gallons (8 units)
Customers exceeding these allowances may incur additional charges.
The City of Phoenix offers several programs to help residents manage their water usage and bills:
Water Conservation Rebates: Incentives for installing water-efficient appliances and landscaping.
Financial Assistance Programs: Support for low-income households to offset increased costs.
Water Usage Monitoring: Tools and resources to help track and reduce water consumption.
Residents are encouraged to visit the Phoenix Water Services Department website for more information.
Rising costs for chemicals, energy, maintenance, and labor are straining Phoenix’s utility budget. Adjusting rates ensures the city can continue delivering safe and reliable water services without compromising quality.
The Colorado River Basin, a major water source for Phoenix, continues to face severe drought conditions. By raising rates and increasing costs for excessive usage, the city hopes to encourage reduced water consumption.
Phoenix plans to allocate the new funds to:
Upgrade aging pipelines
Enhance water treatment systems
Strengthen water delivery during emergencies
“We understand that raising rates is never easy, but it's a necessary step to secure our city’s water future. Conservation, sustainability, and resiliency are at the heart of this decision.”
— Councilwoman Laura Pastor
“This is about fairness and long-term planning. We’re protecting future generations from water scarcity.”
— Mayor Kate Gallego
Group | Impact |
---|---|
Single-Family Homes | ~$3–$6/month increase; higher if overusing |
Multifamily Units | Rate adjusted based on occupancy |
Commercial Users | Steeper hikes tied to volume and usage category |
Low-Income Residents | Eligible for support programs & bill credits |
Phoenix Water Services also announced rebate programs for:
Low-flow toilets
Smart irrigation systems
Xeriscaping conversions
Residents are encouraged to:
Use the Phoenix Water Usage Calculator
Enroll in monthly budget billing
Apply for bill assistance programs
Monitor usage through the MyPHX311 portal
Public opinion has been mixed. Conservationists applaud the move, while some residents express concern over affordability in a tough economic climate. However, the city emphasized transparency and the necessity of action amid record-low water levels in Arizona.
With Arizona’s water crisis worsening, Phoenix’s actions set a precedent for other municipalities in the state. By combining economic tools with environmental responsibility, the city aims to reduce strain on natural resources while maintaining vital infrastructure.
The approved water rate increases are a strategic response to financial pressures and environmental challenges. By adjusting rates and promoting conservation, Phoenix aims to ensure a reliable and sustainable water supply for its residents.
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